The staff at Freshfields are experts in providing ”Advanced Dementia Care” to the residents, as staff attend Dementia courses on an ongoing basis. The professional development at this home is excellent, and staff are caring, show empathy, understanding and great patience to all residents.
I am pleased with my home at Freshfields since I arrived in January 2016. The care is welcome.
E. J. Smith
We are all so glad we came to Freshfields eleven years ago, when looking for a place for our Mum. We found The Best. The care (real care) she receives, the true “Looking After” are second to none. We are treated like Friends when we visit, absolutely delighted to give this place and the staff. 7 Stars!
I am a Resident of Freshfields, and I am very happy here. The rooms are comfortable and the staff are very caring and friendly, always a cheerful word. The food is very good, a varied menu and the cooks ask about my choice.
Having looked around a few residential care homes, we chose Freshfields for Mum, due to its caring vibe and we have been pleased with the decision. Staff always know where Mum is when we come to visit, and treat residents politely and respectfully. We like the fact that the carers make an effort to communicate and verbally stimulate the residents.
My Mother has now been a resident at Freshfields for five months. She is happy, safe and socially stimulated. The home offers a friendly family feel with staff always happy to accommodate requests etc. It was a very big change for all of us, and we are pleased and happy that Mum is settled and happy, and we can now relax, knowing that she is being looked after 24/7. Freshfields offer lots of activities that residents can either join in with or just be on the side lines listening. Everyone is made to feel welcome to choose. We are very happy with the care Mum receives.
Freshfields is a friendly welcoming home, Every resident is treated as an individual, and the care they receive is excellent and tailored to their unique needs. The staff are helpful, empathetic and caring. All staff are trained in all aspects of care and this ensures that the residents are treated with respect and kindness. Truly “a home from home”
I do not believe we could have found a better home for our 96 year old Mum. She is cared for as if she is with family. Good food, spotlessly clean environment, activities and always a friendly face to help with anything required. She is always kept smart and interacted with. She is happy; the most important testimonial!