Celebrating 20 years of care with long-standing staff
Friendly, family care
Covid-19 and Visiting
During these unprecedented, difficult times, we wish to ensure you that we are still open for new admissions: respite and permanent stays.
All admissions new and returning are PCR tested prior to admission and a negative result is required. If testing positive, we cannot admit for a further 28 days.
New admissions have all their care and needs met whilst residing in their own accommodation for the first 14 days. We offer a wide range of social visits and have ways for residents to keep in touch with their loved ones. We are a small family caring home, and we believe close contact is very important for all families. We balance visits with risk and have in place infection control protocols to keep resident’s, staff and visitors safe, which is paramount.
As we move through the Covid pandemic at Freshfields, we continue to work with the latest government guidelines, combined with our own risk assessments. At present, each resident can have 5 named nominated visitors. Visits need to be pre-booked with the office. We are pleased to confirm our time slots are 90 minutes to allow for LFD testing beforehand. We have a designated visitors’ room and separate garden room for LFD testing. We supply full PPE for safety. We also have a visitors’ pod, open to everyone with its own sound system and separate entrance. There is no direct contact, but you can see each other via a screen. You do not need to be a nominated visitor or be LFD tested to use the visitor’s pod at Freshfields, however an appointment must be pre-booked with the office and facial masks must be worn at all times. Resident’s also stay connected by telephone, FaceTime and window visits. During the pandemic, we have strived to promote regular contact, as we believe family and friendship is important for everyone’s well-being.
Family owned residential care home located in Upminster, Essex
Call us for any questions 01708 226362
Family owned residential care home with great facilities and close to all the local amenities.
Freshfields is a family owned residential care home and is conveniently located in Upminster Essex. The Proprietors acquired Freshfields in May 2001. We are only 5 minutes drive from the M25/A127 junction and close to all the local amenities. We have parking facilities and are a short walk from the local shops and parkland. Transport links are excellent to the home by bus, rail and car.
We are proud to have won the carehome.co.uk Top 20 Award.
For more information call 01708 226362
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What our residents say
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Freshfields is a friendly welcoming home, Every resident is treated as an individual, and the care they receive is excellent and tailored to their unique needs. The staff are helpful, empathetic and caring. All staff are trained in all aspects of care and this ensures that the residents are treated with respect and kindness. Truly “a home from home”
Danielle HarveyI do not believe we could have found a better home for our 96 year old Mum. She is cared for as if she is with family. Good food, spotlessly clean environment, activities and always a friendly face to help with anything required. She is always kept smart and interacted with. She is happy; the most important testimonial!Barbara Holland-DaviesHaving looked around a few residential care homes, we chose Freshfields for Mum, due to its caring vibe and we have been pleased with the decision. Staff always know where Mum is when we come to visit, and treat residents politely and respectfully. We like the fact that the carers make an effort to communicate and verbally stimulate the residents.Peter HiltonThe staff at Freshfields are experts in providing ”Advanced Dementia Care” to the residents, as staff attend Dementia courses on an ongoing basis. The professional development at this home is excellent, and staff are caring, show empathy, understanding and great patience to all residents.Karen SpellerWe are all so glad we came to Freshfields eleven years ago, when looking for a place for our Mum. We found The Best. The care (real care) she receives, the true “Looking After” are second to none. We are treated like Friends when we visit, absolutely delighted to give this place and the staff. 7 Stars!Christine Jacobs
Stakeholders’ Quality Survey Results
We are very proud of the results of the survey.
100%
Would recommend Freshfields to others
100%
Are made welcome when visiting
100%
Find staff helpful
100%
Said residents are well cared for
100%
Find the home is clean and tidy
100%
Feel able to raise concerns
